| CONTINUAL IMPROVEMENT / BUSINESS SYSTEMS PROFESSIONAL with more than 10 years experience in business systems application and administration. Strong strategy, planning and organizational skills. Proven effectiveness in successful implementation of user friendly and best-in-class documents that have been accepted and appreciated in the field. Team builder and team player with proactive management style. RAB accredited ISO 9001:2008 and ISO/TS 16949:2002 Lead Auditor. Fluent in English, German and Spanish.
DELIVERY DIRECTOR/ SENIOR PROJECT MANAGER reviewed, monitored and mentored sales and delivery teams through all stages of the system development project life cycle; from opportunity risk assessment, proposal response, requirements specification to solution delivery. Developed and managed client relationships and guided and/or participated in business development efforts (e.g. effort and pricing estimates, RFP/RFIs responses, client and prospect presentations). Ensured consistent project delivery practices and conducted frequent delivery, quality and risk management reviews while providing program oversight of practice client portfolio. Steered development of regional office business strategy, internal practice processes, quality assurance (e.g., ISO 9001:2000 re-certification), service delivery, team development, white paper creation, etc.. Served as project director or senior project manager on several client projects.
INSTITUTIONAL INVESTMENT PROFESSIONAL MA, CIM with a solid background in business development and relationship management, investment consulting and portfolio management. Business and team management. Global economist with superior communications and interpersonal skills. Fluently bilingual English-French. Extensive contacts in the pension, foundation, investment consulting and financial services industries. Initiated the firm’s move to institutional business development. Responsible for institutional business development across Canada. Implemented active strategies to market to consultants, pension plans, foundations/endowments and family offices.
Managed the firm’s consultant relationships, including building and maintaining consultant databases. Responsible for managing both high net worth and institutional client portfolios and for managing client relationships. Developed and implemented processes to substantially improve portfolio management services to clients. Contributed to the firm's asset growth by closing new High Net Worth Client accounts. As a member of the Portfolio Management Team, provided top down analysis and research. Acting as the firm’s Economist, accountable for writing quarterly market and investment strategy commentaries. Supervised staff engaged in the administration of client portfolio.
| PROJECT MANAGER with over 12 years experience in IT Project Management and IT Change Management. Known for balancing priorities across large concurrent initiatives in addition to delivering results on time, on budget and within scope. Provides leadership and positive change within an organization with excellent analytical and problem-solving skills. Has in-depth knowledge and experience with Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) Methodologies. Always maintains a strong customer focused attitude with exceptional organization and communication skills.
BILINGUAL EXECUTIVE ASSISTANT (ENGLISH/GERMAN), 10 years experience in Operations, Financial Services and Telecommunications. Excellent critical thinking, problem-solving and decision making skills and is an “Outlook Guru”. She is an independent self-starter who is loyal and committed to business goals. As a direct report, provides confidential administrative services to the SVP including preparing correspondence, memos, minutes, and reports of a confidential, strategic/specialized nature. Manages SVP email; reviews, disseminates and provides timely responses on his behalf and follows up appropriately on action items. Prepares/compiles monthly operations report and executive team reports. Responsible for organization of various company events, i.e. Town Halls, Christmas, etc.
MULTILINGUAL FINANCIAL ADMINISTRATOR (English, Dutch, French and German), 10+ years experience with excellent cross and up-selling skills to enhance client relations. Strong attention to detail with ability to handle multiple projects efficiently and highly effective in relationship building resulting in increased business. Handled all of the day-to-day administration and built company database consisting of earnings, company news and market reviews. Reorganized procurement contracts and shipping conditions to reduce costs and created labour flexibility by outsourcing the HR process.
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